Trust & safety · FAQ
How do I make a complaint about my journey?
Email [email protected] with your booking date and details. Kings responds within 7 days and aims to resolve complaints within 30 days.
What if my complaint isn't resolved in 30 days?
+
What if my complaint isn't resolved in 30 days?
+You're entitled to escalate it through the relevant private hire licensing complaints procedure.
What information should I include?
+
What information should I include?
+The booking date and full details of what happened, so the complaint can be looked into properly.
Is there a phone alternative to email?
+
Is there a phone alternative to email?
+Email is the specified route for complaints in the terms and conditions; general contact channels are listed on the contact page.
Does this cover disputes over the fare?
+
Does this cover disputes over the fare?
+Yes — pricing disputes follow the same complaints process as any other issue with a journey.
Related questions
Book a fixed-price transfer