Pickup · FAQ
What is the Uber 2 minute rule?
It's an Uber policy where, if a driver waits more than around 2 minutes at pickup without the passenger appearing, a cancellation or waiting charge can start to apply. Kings' pre-booked model doesn't use an app timer like this — the driver is already positioned in short-stay and waits for your call once you've landed.
Does a similar rule apply to a pre-booked Heathrow taxi?
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Does a similar rule apply to a pre-booked Heathrow taxi?
+No — Kings doesn't run app-based timers. The driver waits in short-stay from the start of your booking window and picks up once you call after clearing customs.
Is there a free waiting time with Kings instead?
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Is there a free waiting time with Kings instead?
+Yes — 60 minutes free from wheels-down, tracked against your actual flight landing time, per the flight delay policy.
Why does Uber use a strict timer like this?
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Why does Uber use a strict timer like this?
+App-based platforms match drivers to passengers on demand, so short wait windows keep drivers available for the next fare — a different model from a single pre-booked owner-operator.
What happens if I'm delayed getting through customs with Kings?
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What happens if I'm delayed getting through customs with Kings?
+The flight is tracked automatically and the pickup time adjusts — see the full flight delay policy.
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