Flights · FAQ
What if my flight is cancelled by the airline?
Tell Kings your new flight number and the booking moves to the rebooked flight at no extra fee.
Do I need to cancel the original booking myself?
+
Do I need to cancel the original booking myself?
+No — just provide the new flight details and the existing booking is updated rather than cancelled and rebooked from scratch.
Does this differ from cancelling because my own plans changed?
+
Does this differ from cancelling because my own plans changed?
+Yes — a cancellation you initiate follows the standard cancellation-fee schedule; an airline cancellation moves the booking free of charge.
What if the rebooked flight lands at a different terminal?
+
What if the rebooked flight lands at a different terminal?
+That's fine — Kings covers all four Heathrow terminals, so the pickup simply moves to the new terminal.
Is there a time limit on rebooking?
+
Is there a time limit on rebooking?
+Tell Kings as soon as you know the new flight details so the pickup can be reconfirmed with time to spare.
Related questions
Book a fixed-price transfer